Incident management tool is also known as a defect-tracking tool, a defect-management tool, a bug-tracking tool or a bug-management tool. However, ‘incident management tool’ is perhaps a better name for it because not all of the things tracked are actually defects or bugs; incidents may also be perceived problems, anomalies that are not necessarily be defects. Also what is normally recorded is information about the failure (not the defect) that was generated at the time of testing and the information about the defect that caused that failure would come to light when someone (e.g. a developer) begins to look into the failure. [Read more…] about What is Incident management tools?